Frequently Asked Questions
WITHDRAWALS
A withdrawal from your account can be made several different convenient ways.
Please note that your PIN will be needed to make such transactions and, for security purposes, you should not release your PIN to anyone.
BY MAIL
If you wish to have some or all of your balance mailed to you, simply complete a withdrawal slip (pdf) and mail it to:
Customer Service
Nassau Regional Off-Track Betting Corporation
P.O. Box 69
Hempstead, NY 11550
Checks will be mailed out within three (3) business days of receipt. All mail-withdrawal requests must arrive with a withdrawal slip to ensure accuracy. Withdrawal slips are available on-line or by calling the Customer Service at 516-572-2800 ext. 178 or 179.
AT NOTB BRANCHES, THE RACE PALACE AND FAST TRACK LOCATIONS
Cash voucher withdrawals may be made in person at all Nassau OTB locations during operating hours through any self-service terminal. To make a cash voucher withdrawal follow these simple steps:
- Insert and remove your Money Card
- Select the withdrawal option
- Insert and remove your Money Card
- Enter the amount of your withdrawal
You will receive a credit voucher for the amount specified. You can take this voucher to any teller to obtain cash.
WATCH FOR NEW WITHDRAWAL DEVELOPMENTS
Nassau OTB is working to improve your online wagering experience. Please check back for new exciting and convenient ways to withdraw funds from your account.
